Terms and Conditions
1. Applying for Rabbit Rewards Program
To become a member of the Rabbit Rewards Program (the "Member"), you can complete the online Rabbit Rewards Member application form through Rabbit Rewards Co., Ltd.’s (“the Company”) website or Rabbit Rewards mobile application or apply the application through Rabbit Rewards Issuing Partners or complete it through the offline channel at any BTS ticket offices.
When registration via online is successful, Member is usually confirmed immediately and can begin earning Rabbit Rewards points (the "Rabbit Points") simultaneously. In case of any problems caused from the Company’s system, the Company will troubleshoot and inform within 48 hours of confirmation of membership. When registration via offline is successful, membership is usually confirmed within 30 days, and Member can begin earning Rabbit Points once confirmation has been received.
2. Checking Your Rabbit Points Balance
Members can check their Rabbit Points balance on their Member Profile page on the Company’s website or mobile application or by calling the Company’s Call Center at 02-150-0523. Your Rabbit Points balance will usually be updated within 72 hours of a points earning or redemption transaction. If you find an error in your Rabbit Points balance, please contact the Company’s Call Center at 02-150-0523. Please note that your Rabbit Points balance will only show the whole numbers. As for fractional points, Member can hold fractions of a Rabbit Points, but a fraction of a point will not show in your Rabbit Points balance until it has reached the next whole number.
3.Adding additional Rabbit Cards and Rabbit LINE Pay Account to a Rabbit Rewards Account, and Suspending, Reactivating or Removing a Rabbit Cards and Rabbit LINE Pay Account to a Rabbit Rewards Account
Each Member can register up to five (5) Rabbit Cards to their Rabbit Rewards Account (the "Rabbit Rewards Account") and/or one (1) Rabbit LINE Pay Account. To add additional Rabbit Cards, you can login through the Company’s website or Rabbit Rewards mobile application and go to the menu "Add/Change Rabbit Cards" in the Member area.
Member can request to suspend, reactivate or remove a Rabbit LINE Pay Account by calling to the Company’s Call Center at 02-150-0523.
4. Earning Rabbit Points
Member can earn Rabbit Points by spending with their Rabbit Card or Rabbit LINE Pay Account at participating the Company’s Points Issuing Partners who participate in a campaign to issue Rabbit Points. Please note that not all Rabbit accepting service providers are the Company’s Points Issuing Partners and that the Company’s Points Issuing Partners may offer different Rabbit Points earning rates and may issue specific terms and conditions. To view the Company’s Points Issuing Partners and their respective rules governing point’s issuance, visit the Company’s website: https://rewards.rabbit.co.th/companies.
In some cases, the Company’s Points Issuing Partners will issue Promotional and Bonus points (“Rabbit Extra Bonus Points”) via certain promotional campaigns. The details of this will be declared through the Company’s main channel which are the Company’s website and/or mobile application and/or a supplementary channel which are emails or any other promotional marketing medias. From time to time the Company may, at its own discretion, change, issue or remove this Program Rules regarding the amounts of Rabbit Points, Rabbit Extra Bonus Points, the Company’s Points Issuing Partners, and the procedure to acquire the points.
Generally, Member’s Rabbit Points balance is usually updated within 72 hours of a points earning transaction. The Company reserves the right to adjust Rabbit Points in the Member’s Rabbit Rewards Account should there be any errors or miscalculations for any reason regardless of the consent from the Member.
The Company reserves the right at any time to amend, change, terminate, cancel, revise and/or withdraw the Program, membership, points or other benefits regardless of the consent from the Member. With regards to the amendments to the Terms and Conditions, the Member will be notified of such amendments.
If any change results in the membership termination, you will be notified of the termination at least fifteen (15) days prior to such termination through the Company’s main channel which are the Company’s website and/or mobile application and/or a supplementary channel which are emails or SMS, or any other communication the Company deems appropriate. You are entitled to use the existing Rabbit Points during that period before the membership is terminated.
5. Redeeming Rabbit Points
To view redemption items and details, visit the Company’s website and/or mobile application (https://rewards.rabbit.co.th/redemption_items). Once Rabbit Points have been redeemed, they cannot be refunded or reversed.
The Rabbit Rewards Member is the person who conduct a redemption transaction for that Member’s Rabbit Rewards Account. The Company holds no responsibility for misuse of the Rabbit Rewards Account, it is the Member’s responsibility to protect the Rabbit Rewards Account and its associated redemptions from misuse or unauthorized Rabbit Points redemptions.
6. Points Expiry
Rabbit Points that have not been redeemed on or before 31 December in the 3rd calendar year following the calendar year in which they were earned will expire. For example, if points were earned on 30 June 2021 (the 1st calendar year), the points would be expired on 31 December 2023 (the 3rd calendar year).
Furthermore, if Member has not had a transaction on their Rabbit Rewards Account within any 12 months period, their Rabbit Points will automatically be expired by 31 December of such calendar year, although it has not due to the 3rd calendar year.
Rabbit Points are also subjected to changes, cancellation, and termination according to the Terms and Conditions. As such, please refer to the Terms and Conditions for further information in Clause no. 7 below regarding this.
7. Other Terms & Conditions
In order to protect your membership benefits, please read and study the information related to the Rabbit Rewards Program and the following Terms and Conditions carefully before applying.
Rabbit Rewards Program (“the Program”) is the exclusive loyalty program to earn, burn, and redeem Rabbit Points. The Program is owned and administered by the Company.
To become the Member, Member Registration must be completed. For information, please visit https://rewards.rabbit.co.th It is the Company’s sole discretion to accept or reject the enrollment of the applicant to be the Member.
The Member must be at least eight (8) years of age, or have permission by a guardian or legal representatives and must have a residence in Thailand and have a valid email address or active Thailand based mobile phone number during the period of membership.
In order to apply for a Membership and/or use certain service on the Company's websites, the Member shall provide the Company with necessary information or personal data so as to use such service. If the Member is unable or unwilling to provide such necessary information or data, the Company reserves the right to not provide the Member with such service.
Transaction Data held by the Company relating to the Member will be kept confidential by the Company, but the Member agrees that the Company may transfer and/or disclose such information to the following parties (whether within or outside Thailand) or in the following cases:
any relevant authorized service provider or promotion provider or person who provides benefits to Member under a duty of confidentiality to the Company;
to satisfy a lawful order by a competent court, a relevant regulatory body or officer, or police officer;
any agent, contractor or third-party service provider who provides consultancy, research, administrative, telecommunications, computer system, data processing or other services to the Company in connection with the operation of Company’s business;
any other person under a duty of confidentiality to the Company including the Member of the BTS Group and/or the business partners;
disclosure for the purpose of investigation or trial;
disclosure to the auditor of Bangkok Smart Card System Co., Ltd. Or Rabbit LINE-Pay Co., Ltd.
The analyzed Transaction Data and analyzed information of the Member given upon and subsequent to the registration and use of the Program are the property of the Company.
The Company reserves the right at any time to amend, change, terminate, cancel, revise and/or withdraw the Program, membership, points or other benefits, regardless of the consent from the Member, if the Company finds any incidents that are likely to be illegal or illegal to the following executions, but not limited to the incidents expressed herein:
In case any information provided by the Member to the Company is untrue, misleading, or incorrect. or
In case any untrue actions conducted by Member or others to Rabbit Rewards Program and/or platforms and/or anything related to the Company and the Company’s systems.
The Company shall not be responsible for any damage arising from and/or in connection with the Program except as provided by law.
In some cases, the redemption cost of points includes Value Added Tax (VAT) and the delivery fee. This is subject to the condition declared for certain cases.
The Company aims to deliver redeemed items within 30 days as from the date the Company considers and approves the request for redemption, however, delivery times may vary according to stock availability.
The Company takes no responsibility for redemption items lost due to an incorrectly entered shipping or email addresses by the Member.
The Company takes no responsibility for redemption item(s) lost or damaged due to shipping, except where such loss or damage was caused by the Company's fraud or gross negligence.
Redemption item(s) must be picked up from the agreed pick-up location within 30 days as from the date the Company considers and approves the request for redemption. If the Member does not pick up the item(s) within such period, the Company reserves the right to cancel the redemption request. The Company also reserves the right for points not be refunded.
The Company reserves the right not to accept returned items and/or refund points.
The Company takes no responsibility for providing, assuring or warranting any product or service relating to redeemed item(s), except where any loss or damage was caused by the Company's fraud or gross negligence.
The Company takes no responsibility for any lost, damaged, defective or unusable redeemed item(s), except where any loss or damage was caused by the Company's fraud or gross negligence.
Communication between the Company and Member is deem to be legally successful when the Company provide the announcement through the Company’s main channel which are the Company’s website and/or mobile application and/or a supplementary channel which are emails, SMS, address, telephone number the Member given to the Company. The Company reserves the right to take bear no liability if the communications have been delivered to the Member correctly.
In case of any dispute arising from this Program, the Company’s decision shall be final.
If any Terms and Conditions of this document is deemed illegal or unforceable, such illegality or unforceability shall not affect the validity and enforceability of any part of this document, which shall be construed as if such illegal or unforceable Terms and Conditions had not been inserted in this document.
Further information and updates regarding the Program’s Terms and Conditions are available through the Company’s main channel which are the Company’s website and/or mobile application. This Terms and Conditions may change from time to time, so please check back periodically to ensure that you are aware of any changes.